SHIPPING & DELIVERY POLICY
Learn how online learning access is activated and when an individual plan may include separately disclosed physical materials.
Digital learning services
Online class access, schedules, exams and supported study materials are generally delivered through the student's Hyper Tejas account after successful fee verification and applicable Class enrolment. The activation status is shown in the portal. No courier shipment is required for digital services.
Physical books or offline services
Physical books, printed materials, offline training, accommodation and any other physical service are not automatically included in every plan. If a specific plan includes a physical item or in-person facility, its availability, pickup or delivery arrangements, any separate charges and timing must be communicated as part of the specific offer before payment. Do not assume physical delivery unless the plan explicitly lists it.
When digital access is delayed
Activation may be delayed if a payment remains pending verification, school approval is required, the current Class is not connected, or the portal is undergoing maintenance. Please retain your transaction reference and contact support if a verified payment has not activated the promised access. Refund rules are explained in the Refund Policy.
Delivery support
For help with a purchased service, contact Hyper Tejas through Contact Us and include the order/payment reference without sharing banking credentials.